Frequently asked questions for creators
Everything about selling at the pop-up, from pricing to shipping. Can’t find your question? Let’s chat or write to hi@artferry.com.
Taking part
Who are you looking for?
Artists from anywhere who have sold their work before, at conventions, in a shop or online. Your prints, postcards or stickers have to be printed and ready to ship. Art Ferry doesn’t pay for new print runs.
Can I use the pop-up to fund a new print run?
No. This isn’t crowdfunding. Everything you list has to exist already and be ready to ship.
Do I need to order test prints?
No. Your products are already finished.
Who sets the prices?
You set the price we pay you per item: it’s part of your product data, in euros and in dollars. You can change it until three days before the pop-up opens. As a shop, we set the buyer price. It includes shipping and customs, and VAT in the EU (in the US, sales tax is added at checkout), so buyers pay nothing more at the door.
How long does it all take?
Send your product details by 1 December 2026, and Transatlantic transfer and Home Payout are free for you at the April 2027 pop-up. Later is fine until 28 February 2027. The ads start on 7 January 2027. The pop-up runs from 6 to 27 April 2027. Send what sold to our warehouses by 11 May 2027. Buyers get one parcel with everything they ordered by early June.
What do I send you, and how?
After our call, I email you a blank Excel sheet. You fill it in and send it back with your pictures. It asks for your artist name and, per product:
- product name and type (print, postcard, sticker or set), pieces per set, variants (like matte or glossy)
- size, weight and material
- country of origin, and the EAN if it has one
- where it ships from (EU, US or both)
- your price, in two columns: one in euros, one in dollars (and your own shop price if you like)
- stock available and a short description
- whether it is AI-made
- your business name and address for the product safety label
Please send a complete set of pictures of your items for the webshop.
What if I can't take part after all?
If you drop out before the pop-up starts, nothing happens.
Money and payouts
Does it cost anything to take part?
Nothing upfront. You set your price per item, and after the pop-up we buy what buyers ordered at that price. You pay the postage to our warehouse, and if you book an optional service, its cost comes off your payout.
What does it cost me?
Nothing upfront. We buy at your price, and buyers pay more than that because their price includes our handling, shipping, customs and taxes. You pay the postage to our warehouse. Services you book, like Transatlantic transfer or inserts, come off your payout, one line each on your order.
Are payment processing costs included?
Yes. Card and payment costs are ours. Your price is what you get.
Which currency am I paid in?
In the currency of the shop that bought your items: euros from Art Ferry EU, dollars from Art Ferry US. With Home Payout, everything comes in one currency to your bank account at home.
When do I get paid, and in how many steps?
Two steps: 75% before you ship, and the rest once we have counted and checked in your parcel at our warehouse. Each shop pays for what it sold, or everything comes in together with Home Payout.
Is there a minimum payout?
No.
Where can I see what I've sold?
During the pop-up, I email you every week how much has sold, so the final order is no surprise. After the pop-up, you get a written order from Art Ferry EU and from Art Ferry US. You send an invoice for each, and we pay.
Which countries can I be paid in?
All EU countries and the US. If you’re based somewhere else, let’s chat, and we’ll look at it together.
What happens after a refund or chargeback?
Nothing changes for you. Returns and refunds are our problem, not yours, and your payment stays as it is. If a parcel is lost or damaged, we handle it with the carrier and the insurance.
Do I need to sign a contract?
There’s no long-term contract. We buy the prints you sold, and you ship them to us.
How do I report this for tax?
We’re a shop that buys your work, so for you it’s a normal sale to a business customer. Report it the way you report your other sales. You don’t need to send us a tax form.
How long is your price binding?
You can change your price with us until three days before the pop-up opens. From then on, it is binding for 60 days. That covers the pop-up and the time you need to ship.
Taxes, VAT and customs
Do I need to register for VAT or open a company in the other market?
If you’re in the US, you don’t need a VAT number. If you’re in the EU, you should already have one. If you’re outside the EU and already have an EU VAT number, tell us, and it will appear on the invoices.
Who pays customs when the parcel arrives?
We do. We import your prints, take care of the paperwork and pay duties and import VAT.
Will my buyers be charged customs or import fees at the door?
No. The price buyers see already includes import costs. In the EU it includes VAT; in the US, sales tax is added at checkout.
Do I need a business licence?
Only what your own country requires. Your business needs to be legal where it’s based.
What do I write on the customs form?
The truth: what’s in the box, where it was made and what it’s worth. With Transatlantic transfer, you send everything to our warehouse on your side of the Atlantic and don’t need a customs form at all. We handle the crossing.
How will tariffs affect my prices?
We calculate tariffs into the buyer’s price, so you don’t have to work them into yours.
Do EU product safety rules apply to me?
Yes, even for small shops, but it’s less work than it sounds. Your Excel sheet includes the details the label needs. If you’re outside the EU, we can be the responsible company for your products: fill in a short form, and we check it. That costs 1.00 € / $1.10 per item that gets our label. We take care of packaging rules, since we pack the parcels.
Shipping and stock
How do my prints get to your warehouse?
You ship them with any carrier you like. Each order goes to the warehouse of the store that placed it. With Transatlantic transfer, you send both orders in one parcel to the warehouse on your side. That’s all the postage you pay yourself.
Where do I send it, and by when?
I send you both warehouse addresses and our packing guidelines well before the pop-up. Send your parcels by 11 May 2027, two weeks after the pop-up closes.
What if my box is late?
If it arrives far too late, we have to refund the buyers who ordered from you, and those sales are cancelled.
How should I pack my prints?
Flat, please. We can only take flat items. Sleeves or plastic covers for extra protection are welcome. Please don’t use heavy envelopes for single items, because we repack everything into the buyer’s parcel. I send you packing guidelines before the pop-up.
What can I sell?
Prints, postcards and stickers. Everything has to be flat and already printed.
Do I need a tax ID or an importer in the other market?
No. We’re the buyer, so we’re also the importer. Whether you ship to both warehouses or book Transatlantic transfer and send everything to the warehouse on your side, import is our job. If you do have one, let us know.
What if your count doesn't match what I sent?
We count twice, and if it still doesn’t match, we contact you and sort it out together.
Where do you ship from and to?
From St. Louis, Missouri and Vienna, Austria, to every EU country and every US state.
Does the buyer get tracking?
Yes. Buyers can follow their order status right after the pop-up ends, and get tracking as soon as the parcel leaves our warehouse.
Can I add a thank-you card or a sticker to my parcels?
Yes. Send us flat inserts up to 30 g, like a thank-you card, a sticker or a small flyer, and we add one to every parcel that has your items in it. 0.70 € / $0.77 per insert, deducted from your payout.
Which product sizes are allowed?
Anything flat, up to A3 (297 × 420 mm, 11.7 × 16.5 in) or US Tabloid (11 × 17 in, 279 × 432 mm): prints, postcards, stickers, and sets of them, like a pack of five postcards. We don’t take rolled posters or anything that won’t lie flat in a parcel.
Do I have to book Transatlantic transfer?
No, it’s optional. Without it, you ship each order to the warehouse of the store that placed it. With it, you send both orders in one parcel to the warehouse on your side, and we carry the rest across. Shipping to both warehouses yourself usually only pays off if you have a lot of orders from the other side of the Atlantic.
Buyers, returns and problems
Who is the buyer buying from?
From us. We’re a pre-order shop, not a platform: we buy your prints and sell them to buyers ourselves. Each buyer gets one invoice from us for their whole order, not separate invoices from every artist. You never have to invoice a buyer.
What if a buyer says the parcel never arrived?
Send them to us. We start an investigation with the carrier and, if the parcel is gone, file the insurance claim.
What if a print arrives damaged?
Same thing: the buyer contacts us and we handle it. Every parcel is tracked and insured.
Can buyers return items?
Buyers in the EU and the US can return an order within 14 days of delivery. Returns come back to our warehouse and are our problem, not yours. Your payment stays as it is.
A buyer contacted me directly. What do I do?
Send them to us. They ordered from us, and we have the order details to help them.
Is my name or address made public?
Your business name and business address are shown as the manufacturer, as product safety law requires. Your private address and full name stay private, unless they are your business details.
Can buyers pick up locally?
No, every order ships.
Rights and content
Who owns the rights to my work?
You do. By sending product pictures, you allow us to use them to show, sell and advertise your items for the pop-up.
What if someone copies or sells my work without permission?
Tell us. We remove infringing work. It helps if you can show that the work is yours.
Can I sell the same work elsewhere?
Yes.
Can I sell AI-made art?
Yes, if it’s marked as AI-made. It’s listed in its own category.
Why was my work removed?
Get in touch and we’ll talk about it.
Still have questions? Let’s do a call.